How to get a refund

If you have eaten a 100-g serving of Activia per day for 14 consecutive days and are not satisfied, please follow the steps below to obtain your refund.

Include the following documents in your refund request and send it by mail:

• The full cash register receipt(s) showing the date of purchase between January 4th and February 28th, 2010 the place of purchase in Canada, and the price paid for 14 consecutives portions of 100 g of Activia. Examples : a single receipt must show the purchase of two 8 x 100 g packages or one 16 x 100 g package. Two receipts, printed within nine days or less of each other, must each show the purchase of one 8 x 100 g package.
• The bar code(s) found on the underside of each package
• A letter of at least 15 words (preferably in English or French) explaining clearly the reasons why you are not satisfied with your Activia product after taking it for 14 days in a row. In order for us to process your refund, please indicate clearly your full name, address with postal code.

Affix required postage and mail your request to the address below within 30 days of the date marked on the first receipt. Activia 14 Day Challenge, 5455 avenue de Gaspé suite 1214, Montréal, QC, H2T 3B3.

Requests postmarked later are considered null and void. All refund requests must be postmarked not after March 31st, 2010, or else are considered null and void.

Within 6 to 8 weeks after we've received your duly completed request, you'll receive by mail a cheque made out to your name in the amount indicated on your receipt(s). This amount equals the total you paid for either two packages of 8 x 100 g or two 12 x 100 g packages or one 16 x 100 g package or one 8 x 100 g and one 12 x 100 g or two 650 g or one 8 x 100 g and one 650 g or one 12 x 100 g and one 650 g.

Incomplete or invalid requests will not be honoured, and the customer will not receive notice to this effect.

One Activia 14 Day Challenge refund is allowed per household. The refund offer applies solely to individuals, not to businesses or sellers of Activia products. In the case of fraud, Danone reserves the right to demand repayment of the amount paid, along with compensation for any other damages incurred.

For more information, please contact us by Internet or by phone at 1 888 ACTIVIA.